Dawn O’Connor Practice Manager, SCOS, Director of CBO, OrthoWest

Dawn O’Connor is a highly experienced and accomplished practice manager for SCOS Orthopedics and Director of CBO for OrthoWest. She has over 35 years of experience in medical administration and has played a vital role in the success of SCOS Orthopedics by facilitating the opening of new offices and overseeing the move and expansion of the organization.

Dawn began her career in medical office administration after receiving her certification from Bryan College in San Francisco. She later became a certified medical coder from AAPC, which further expanded her expertise in the healthcare field. Her commitment to staying current with industry developments and advancements has allowed her to become proficient in implementing new technologies to improve efficiencies and promote patient satisfaction.

As the Director of CBO for OrthoWest, Dawn has excelled in managing the revenue cycle operations of the organization, ensuring timely billing and collections, and minimizing claim denials. Her extensive experience in this area has been invaluable in improving the financial performance of the organization.

Dawn’s passion for improving patient care and satisfaction has been a driving force in her career. She continuously explores new ways to enhance the patient experience and ensure that patients receive the highest quality of care. Her dedication to excellence and her unwavering commitment to her profession have earned her the respect and admiration of her colleagues and patients alike.